The 5 P’s that Power Twitter

Emarketed Twitter social media marketing

Looking for some powerful ways to amp up your Twitter or social media campaign? There are many things to consider, so let’s focus on some P words that can help you on your way:

1) Participation – If you’re on Twitter (or any social site for that matter) you can’t expect success without participation. Communication consists of listening and responding, so don’t expect it just to be a one way street.

2) Packed – There’s nothing more inefficient than an inactive Twitter account. You can’t just sit back and expect things to happen. Your Tweets need to be packed with information, resources and tools. Sounds boring? Not really, this translates to: articles, blogs, infographics, etc. People are always looking and sharing helpful things.

3) Persistence
– Depending on your industry/business and the time you put into your Twitter account, it could be taking off slower than you expected. In the end, don’t give up. It pays off to be persistent and it can start with something as small as researching your competitors’ tactics.

4) Pleasant
– Real life is depressing as it is. No one likes a sad sack or creep on Twitter! Be personable and show that you’re a real person. Share something interesting you did over the weekend or a short anecdote.

5) Promotion
– This could be the most difficult P to tackle because it could backfire easily. What’s easier: promoting a new TV show or asking people to vote for a certain candidate? It all depends, so use this P sparingly. But then again, promoting doesn’t just have to relate to yourself. You can tweet about your favorite blogger or share a service that you’re happy about. Who knows, they might even reply or reciprocate. For example, the Salvation Army tweeted us some thanks after this post, which is pretty cool!

Hopefully, these tips will help for more than just your Twitter strategy. What about your blog or email campaigns? Feel free to share other P words!

New Viral Marketing Campaigns Spread Excitement

I always like to hear about the latest viral marketing campaigns and see how big brands are trying to outdo each other.

Papa John’s Pizza Mania

First off, p-i-z-z-a! Papa John’s unveiled an online contest this week asking fans to share their special recipe. The contest, dubbed “Papa’s Specialty Pizza Challenges”, encourages pizza aficionados to submit their special recipe along with a short blurb about why their pizza is so special. Ten semi-finalists will get a chance to have their recipe tested at Papa John’s HQ. From there, three finalists will have their recipe featured on the Papa John’s menu in August. But the excitement doesn’t stop there! Of the final three, Papa John’s will hand out a $1000 budget for marketing.
The recipe with the most sales will get a permanent spot on the menu! The grand prize also includes free pizza for life and an appearance in a Papa John’s TV ad. Go to Papa John’s Facebook and take a look for yourself. I never thought that people could be so excited about pizza but as fan Diane writes on the Page’s Wall, “I don’t care for American Idol. But, a pizza right now sure sounds good.”

Honeymooning with Holiday Inn
Holiday Inn also launched a campaign this week targeting newlyweds who are looking for a good deal for their honeymoon. Appealing to members of their rewards program on Twitter, Holiday Inn’s month long “Honeymoon on Us” contest will give out free prizes. With wedding season around the corner, this is the right time for the InterContinental Hotels Group to focus their efforts on vacationing couples. The grand prize is pretty great too – a complete wedding registry!

Papa John’s and Holiday Inn are just two examples of how big brands are using social media to the fullest extent. Nike also just set a record with their new viral ad. Do you have any other examples you’d like to share? It doesn’t have to be a promotion that’s currently running.

So, a Little Bird Told You About Content Marketing…

Webinar Overview
So, I got to hear Joe Pulizzi of Vertical Measures speak today in a Search Marketing Now webcast. Content marketing and link building can be confusing to people as there are certain things to keep in mind:

  • Keep your customers in mind. As Joe put it, don’t just talk about yourself. After all, people aren’t searching for a marketing pitch! They want answers.
  • Marketers are becoming publishers but many are doing a bad job. Their main problem is they have a difficult time separating self-promotion with their ability to provide useful content.
  • The secret to success is not really a secret at all. Most marketers will tell you the key to success is to be an expert in your niche and to dedicate content to customers.

These tips are a lot easier said than done – especially with the third point. So, what are some ways you can be more innovative with your content marketing? Joe provides a list of ideas to “steal”!

Steal These Ideas

  1. Create as much content as possible relating to your niche
  2. Incorporate a helpful video series
  3. Use Twitter as a channel for providing tips
  4. Develop a web or mobile application that is educational and helps solve problems
  5. Share a series on SlideShare

The Big Idea About Link Building

Don’t mix link building with lead generation!

Here’s a good starting point: find a handful of top blogs in your industry. Read them, stay up to date and comment to build a presence. Like I said before, these things aren’t really secrets. The real secret is how to keep consistent and measure your progress.

Social Media + Innovation: When Is It a Business?

This Saturday, we attended the Cal Tech/MIT Enterprise forum about social media and innovation. The stand out speakers had to be Oliver Starr of Clean Green Guy and http://www.cleangreenguy.com and Oded Noy of Social Approach. A nice turn out for a sunny Saturday morning – we even spotted a frog at the Cal Tech lily pond!

Oliver is all about the people and not the numbers. As a long-time successful blogger, Oliver has had a history of providing engaging conversations. We must admit that his’ was the most interesting presentation we’ve seen in awhile! (You can try out this tool for free at Prezi). Some takeaways from his talk:

  • Focus on the individual
  • Expand your method of reaching out. Don’t just comment on the big blogs to self-promote, reply to other commenters and even visit their blogs
  • How can you use Twitter to add a personal touch? Comment, announce interesting events, give info and provide value

Eventually, Oliver would like to see more research about the new data gathered about social media. He predicts that location based social networks will expand and help people in their collaborative efforts. With more efficient tools, Oliver would like to see more spontaneous and integrated social gatherings. He likened it to going to a large venue and identifying the people with your interests. This way, you’ll be able to convene with them to have a more effective conference. Sounds like what we would all want and need, right?

Oded shared a similar point with Oliver as they both stressed the importance of a community of like-minded people. Oded brought us back to the days before technology when people would meet and talk over a campfire. Old school, I know.

  • Before: face to face interactions
  • Next: those with money (corporations) can buy a bigger platform to reach more people
  • Now: the internet has reduced the cost of self-publishing

The biggest question remains – how do you utilize social media to make money? Social media sites are a place for individuals to share in these conversations and seek out areas of their interest. It’s hard to say how and when you can convert this into $$$. All of the speakers on the panel agree that as much as it is cliche to say, “It really depends”, it really does depend on your individual situation. The sure thing is that once your social activity urges consumers to search and find your product/service, that’s when you acquire customers. That’s where business begins.

Reviewing 3 Twitter Tools

Twitter Analyzer

If you like seeing stats displayed by fancy 3D doughnut graphs, this is the tool for you.
It’s useful if you like to see how many of your followers are retweeting your Tweets. You can also enter the Twitter handle of a friend or competitor and see how their stats compare to yours. Things I learned: 78% of our followers are male and 23% of our followers are entrepreneurs.
No need to sign up, so why not try it out?

Tweet Stats

Sweet. More graphs! But Tweet Stats also shows a tag cloud of your  most frequently used phrases. It also gives you a density analysis that gives you a look at the times you Tweet most frequently. It’s easy to use but I definitely think it’s more informative than useful.

Twitter Counter

First, you need to allow this tool access to your Twitter account. Like Compete, you can compare your profiles with 2 other users of your choice. The graph displays are easy to read and you can even sign up to a weekly update of your progress. You can even go back as far as 3 months and see your stats from there. I think Tweet Stats is my favorite out of the three tools.

Do you have any other handy Twitter analysis sites you like to use?

The Can and Can’ts of Social Media

There is much more to social media than just building up Twitter hype. Nowadays, businesses may be excited to implement a new social media marketing plan, but have unrealistic expectations of what it can really do. Like anything else, you can’t expect it to help bring you success if you don’t put in enough time and effort. Here’s a look at what social media can and can’t do for your business:

What It Can Do

  • Target your audience: If you’re looking into running ads on Facebook or MySpace, these two sites allow you to target specific demographics of your audience. This will be helpful in identifying your goals, as you can reach users by age, location, interests etc.
  • Improve customer interaction: On the surface, the point of social media profiles is to be social. You’ll want these connections to translate into something deeper but you can’t unless you can improve customer involvement. Social media allows you to do so by consistently involving the audience via blog posts, Tweets, and status updates.
  • Keep customers informed: Awhile ago, Bausch + Lomb recalled their contact solution because it was linked to eye infections. As a recipient of their newsletter, I got an email about the recall and a coupon for a new (untainted) product. Luckily, no eye infection for me! Social media can help with damage control just as well as it’s used to announce local events or new products.

What It Can’t Do

  • Have a short-term mindset: Your marketing plan consists of ongoing efforts, so why wouldn’t your social media campaign? Many people make the mistake by neglecting their social media profiles over time. Social media requires the three C’s: consistence, commitment, and creativity.
  • Replace your entire marketing plan: Although it’s successful for very few companies, a marketing plan solely based on social media is not realistic. Instead of looking at social media to replace your marketing plan, think of it as an additional tool you can use to complement your more traditional strategies.
  • Guarantee success: You may be popular on Twitter, but what does it really mean? You can’t guarantee success on any social media site if you don’t tie it back to your goals – this may be increased visits, clicks, purchases etc. Being popular doesn’t mean that you’re successful, but it can help!

How To Connect on Twitter

Your Plan for Victory
When it comes to your online marketing plan, there is no one route that will guarantee your success. The hard part comes with analyzing your brand and how you want to portray yourself to your audience. Luckily, Twitter and social media internet marketing allows you to have better control of your online reputation. One of the hardest obstacles a business faces is getting new customers and Twitter can help you get started.

A Better Way to Circulate

Don’t underestimate the power of a coupon! Direct mailing and printouts can be costly nowadays, but there are alternatives. In this example, a local chain restaurant more than doubled their foot traffic by advertising a $3 burrito on Twitter. Whereas they usually get 350 customers come in with the coupon, they got an influx of 900 customers when they turned to Twitter.

Find Relevant Followers

If you’re a local business with a physical location, you’ll want followers who are from your surrounding areas. Have more followers is great, but you’ll gain more from customers that are more likely to frequent your business. You can use tools like Mr.Tweet to join relevant communities and connect with others. Whether you’re into psychology or politics, there’s a place for that. Don’t be afraid to use Twitter’s trending topics and to participate in conversation. You can also search hashtags (#) to look at what others are saying about a particular topic. If you like something someone is saying, check out their profile. Once you follow them, you can initiate conversation and they may do the same to you.

Get the Right Attention
We’ve all heard about Kevin Smith’s recent fat fiasco. Not all of us will face a situation of this capacity, but it’s interesting to see how things played out. Twitter is good for damage control, but you can get the right attention too. If you’re an expert in your field, why not start some Q&A? Maybe you do taxes or know some good cooking tips. Your knowledge will benefit your followers and they’ll trust you. Or maybe, you’re looking for new employees. Twitter is a great way to give a shout out to open positions and find people in your relevant field.

It’s Not Just Twitter
If Twitter doesn’t work out for you, don’t fret. There are other social platforms that you can try. Facebook, WordPress and even MySpace works wonders. My hairdresser gets great business from their MySpace and Yelp page. She goes on to share that they continue to get more customers each month! If you haven’t gotten started yet, what’s there to lose? As the old saying goes, “You`ll never know unless you try”.

Where are the Greenbacks?

Saturday morning’s meeting at the Caltech/MIT Enterprise Forum featured the topic of New Media Revenue Models: Growing Greenbacks in the Digital Ecosystem. Although we wished there was a clearer focus on ways to actually obtain greenbacks (especially for smaller and start up companies), the keynote speakers, panelists and audience helped make it a very informative experience.

Where Social Media Fails
This topic came up and the panelists did a very good job of showing how and why social media marketing can fail.

  • Relevancy- Instead of spending millions on a Super Bowl ad this year, Pepsi has come up with a Refresh project, where users can vote to allocate funds to a certain charity. Although this is an interactive campaign promoting worth causes, Steve Banfield questioned its relevancy when tied back to Pepsi’s brand. For example, the current leader for the $5,000 block is a charity that will send girl scout cookies to overseas troops. What does this have to do with the Pepsi brand?
  • Keeping Momentum- When something goes viral, it can spread like wildfire. The I’m with CoCo Facebook Page has nearly 1 million fans. How do you keep your fans and followers excited and willing to participate? The momentum can’t and won’t last forever. Traditional marketing channels have years of research and tons of studies to go off of. While social media marketing is more of an experimental tactic that will take some trial and error.

Where Businesses Fail
In a classic episode of The Simpsons, Homer becomes a human guinea pig in testing experimental products for some extra cash. He tries an appetite suppressant that works surprisingly because it makes the person blind! Why crave food when you can’t see it?

Scientist 1: Who’s gonna buy a pill that makes you blind?
Scientist 2: We’ll let marketing worry about that.

Many companies, small businesses and individuals fail because they put too much emphasis on social media marketing. They begin to forget that it’s important to provide excellent products and services. Marketing consists of ways to make your product look good, BUT is it actually good? Consumers aren’t stupid and if you offer them shoddy stuff it won’t matter how many friends or followers you have. Chances are, you’ll end up on Consumerist and your bad reputation will follow you for years to come.
Bottom line: Always work hard to improve your goods/services and let marketing take care of the rest.

Check out some tweets on the forum and learn more about upcoming events here.

Are You Developing Your Social Media Strategy?

Another rainy Friday morning in Los Angeles! We began this one with the first out of a series of implementation courses by The Art of Online Marketing and Rachel Perlmutter.

Equipping Your Marketing Tool Belt
From the beginning, a very important point was made and that is: social media is just another marketing channel. Think about social media tactics as another marketing tool. Like other traditional channels, this means that you need to set a strategy in order to realize your goals. A big mistake many make is that they get too caught up in social media without realizing any success. Friends and fans mean nothing if they can’t be translated into real life.

Your Virtual Reputation
Next, when you’re present on social media sites, how do you portray yourself? Do you have a professional picture? Are you comfortable with this picture and profile representing your brand? An easy way to think about this is to think about how you behave at an actual networking event. You want to be friendly and make small talk before pushing your business cards into other people’s faces. At the same time, be wary of the people you meet and see if they are actually interested in providing you with value.

Don’t Waste Your Time

Many may get caught up in the social media marketing hype because it’s “free”. But remember, your time is certainly not free! Self and time management will help make your time spent on social media sites more effective and efficient. Rachel suggests taking an hour or so out of the day dedicated to your social media activities. Who really spends hours on end on Twitter? Except for the Twitterholics, most people will want to break up their time spent into 10 minute blocks. Sounds like great advice for those who don’t want to waste their time.

Just Attended: Social Media Club

Last night, we braved the rain and made it to join, “Social Media: Getting it Right in 2010”, with the Social Media Club of San Gabriel Valley. Moderated by Sally Falkow, the panelists included: Dana Chinn, James Macpherson. and Jessica Gottlieb. With good people and good fudge, what more could we ask for?

In about 2 hours, a wide array of topics were covered. It started out with what’s changed in the media. Nowadays, you small businesses can take advantage of bloggers to monitor your brand and listen to what customers want. No doubt, the theme of the night was to measure your efforts and adjust accordingly. Just because we’re talking about social media marketing, doesn’t mean that you should throw the basics of marketing out the window!

Useful Tips and Takeaways
- When it comes to social media, you don’t necessarily need to be everywhere. Utilize the right platforms that will work with your overall goals.
– Make use of location-based review sites: Foursquare and Yelp. Listen and be nice to your customers!
– Don’t forget to be engaging. Leave comments and interact with your fans and friends frequently.
– Communicate your passion. Chances are, there are many readers out there who share your enthusiasm for certain topics. Even if they don’t, your excitement is a great way to bring them in.

All in all, it was a fun and informative night. Looking forward to more of them in the future!