It can be difficult to fully recognize the potential of Twitter as a useful advertising tool. So, how do you know if you’re doing it right? Take e-commerce company Zappos, as a good example. Zappos effectively utilizes Twitter by establishing a microsite, twitter.Zappos.com. The site obviously also links to Zappos’ site, but more interestingly links to the CEO’s Twitter account and even features employee tweets.
Many companies use Twitter, but what makes Zappos different? Their CEO, Tony Hsieh, tweets on a whole variety of topics. Ranging from business advice, occasionally promoting his business, and even humorous updates, such as “Calling a children’s word game “hangman” just seems plain wrong”. They should invent a more humane game, like “lethal injection””. Sometimes, it is really refreshing to see a corporate Twitter account actually be social! Users are drawn to this because it shows that a CEO understands the use of Twitter as a social media utility and is not only using the account for the sole purpose of gaining sales. Zappos has gained followers, received positive publicity, and gained exposure by being featured on sites such as Twitter of the Day.
The success of Zappos’ Twitter site has resulted in their achievement of a higher search ranking. However, there is still argument on how you can really tell if the traffic driven is accurately measured as a direct result of the Twitter account. Nevertheless, studies have shown that you get the best results when both your paid and organic search works in unison. A recent study found that you can get up to a 20% increase in clicks on your natural listing if you have a paid ad near it. Not surprisingly, the study also showed that if you show up on paid and organic search, your number one ranking gets 20% more clicks. In the end, it is important to learn from Zappo’s social approach to gaining more clicks and to think about synergizing your paid and organic search efforts to get the best results.